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Job Description Job Title: 211 Helpline Call Specialist (part-time, overnight) Responsible To: Call Center Manager Responsibilities: 211 Helpline Call Specialists are responsible to provide quality customer service to the consumers of the 211 Helpline and

To support and facilitate the Helpline Center's suicide prevention efforts 1. Provide follow-up calls/texts to crisis callers/texters. 2. Provide follow-up calls to patients enrolled in our discharge support program. 3. Manage client cases enrolled in the