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This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (pending Covid) Must be able to have a flexible schedule. At least 1 year experience in training or coaching in a call center environm

Here are twelve essential functions and tasks of a quality assurance team: 1. Developing Evaluation Programs. A vast number of QA analysts are former call center agents and have the knowledge of what makes a quality interaction. With that knowledge, the t

An online tech support chat professional is sometimes known as a systems programmer since they have to use technology and software together to make things work quickly. They bear the huge responsibility of identifying the strengths and weaknesses of any s