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7 steps for hiring remote customer service employees 1. Write an appealing job description This is the first time a remote employee will hear about your customer service opening, so you need to make it compelling. The nuts and bolts of a good job descript

Persuasiveness. Besides being an effective communicator, you also need to be persuasive to be a successful contact tracer. You often have to speak with people who are unwilling to answer questions, give you information, or comply with the quarantine rules

Steps to conducting an effective job tasks analysis 1. Identify the people in the know and interview them 2. Conduct observation of the job 3. Use questionnaires 4. Ask for a work diary/log 5. Collect additional information 6. List the known duties of the