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Oct 19, 2020management: contact center managers and team leaders face the other side of this challenge: remaining connected with remote agents and keeping them engaged while successfully managing productivity as well as customer and employee satisfaction.

Enabling agents to work from home. we are all affected in some way by the coronavirus outbreak. in times like these, you want to do everything possible to protect the health of your employees and to help contain the spread of covid-19. to this end, severa