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Duke Energy employs about 1,000 customer service specialists at eight call centers, and about 70 are in the Virtual Call Center Program. Kelly Polo, manager of the Bayside Call Center in Florida and lead of the Virtual Customer Care Program, said the comp

This work-from-home setup is benefiting employees who enjoy a reduced commute, but it also helps customers. Instead of spending 30 minutes getting ready for work and driving 25 minutes to the office, Weatherspoon and other home-based specialists are avail